Excelsior Pass and Excelsior Pass Plus Frequently Asked Questions
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About Excelsior Pass and Excelsior Pass Plus

 

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What is Excelsior Pass?

Excelsior Pass is a free, voluntary platform that provides interested New Yorkers with secure, digital proof of COVID-19 vaccination or negative test results. There are currently three types of Passes:

  • Excelsior Vaccination Pass (available 15 days after the final dose of the vaccine was administered: valid for 365 days)
  • Excelsior PCR Pass (valid until midnight on the third day after a test)
  • Excelsior Antigen Pass (valid for 6 hours from the time of a test)

For more information on Excelsior Pass, please visit the Excelsior Pass FAQs.

 

What is Excelsior Pass Plus?

Excelsior Pass Plus is also a free, voluntary platform and provides interested New Yorkers with a secure, digital copy of their COVID-19 vaccination record or negative test results. An Excelsior Vaccination Pass Plus provides individuals with safe access to their vaccination record, and includes vaccine type, site, and date of vaccination, just like a CDC Vaccination Card. An Excelsior PCR or Antigen Pass Plus provides individuals with safe access to their negative COVID-19 test information and includes test date and time, test type, test result, testing site, LOINC code, and test descriptor. There are currently three Excelsior Pass Plus types:

  • Excelsior Vaccination Pass Plus (available 15 days after the final dose of the vaccine was administered: does not expire.)
  • Excelsior PCR Pass Plus (valid until midnight on the third day after a test)
  • Excelsior Antigen Pass Plus (valid for 6 hours from the time of a test)

Excelsior Pass Plus is built using SMART Health Cards Framework and specifications, developed in partnership with VCIVCI is a voluntary coalition of 570 public and private organizations committed to empowering individuals’ access to a trustworthy and verifiable copy of their vaccination records or lab results in digital or paper form using open, interoperable standards.

For more information on Excelsior Pass Plus, please visit the Excelsior Pass Plus FAQs.

 

Using Excelsior Pass and Excelsior Pass Plus

How can my organization use Excelsior Pass and Excelsior Pass Plus?

Your organization can immediately begin accepting Excelsior Pass and/or Excelsior Pass Plus by downloading the NYS Excelsior Pass Scanner app from the Apple App Store or Google Play Store and completing a short registration form.

Your organization will be responsible for scanning an individual’s Excelsior Pass and/or Excelsior Pass Plus and only allowing entry into your establishment for those with a valid Excelsior Pass and/or Excelsior Pass Plus or alternate forms of proof of COVID-19 vaccination or negative test results, in accordance with New York State reopening guidelines for your industry. Your organization is required to verify identification for adults aged 18+ with a photo ID that includes the individual’s name and date of birth.

Once an individual is admitted to your establishment, please remind them to follow any health guidelines that may be in place.

 

How can my patrons use Excelsior Pass and Excelsior Pass Plus?

Eligible patrons can retrieve an Excelsior Pass and/or Excelsior Pass Plus by visiting the Excelsior Pass Web Portal or from the NYS Excelsior Pass Wallet app. The NYS Excelsior Pass Wallet app can be downloaded at no cost from the Apple App Store and Google Play Store. Individuals can print their Excelsior Pass and/or Excelsior Pass Plus or present it on their smartphone.

 

Is my organization required to use Excelsior Pass and Excelsior Pass Plus?

No, participation is voluntary.

 

How much does it cost to use Excelsior Pass and Excelsior Pass Plus?

Participation in Excelsior Pass and/or Excelsior Pass Plus is free. And, the NYS Excelsior Pass Scanner app is available at no cost.

 

Where should my organization tell patrons to go for more information about Excelsior Pass and Excelsior Pass Plus?

More information about Excelsior Pass and/or Excelsior Pass Plus is available at the Excelsior Pass Website. Individuals can also visit the dedicated Excelsior Pass and Excelsior Pass Plus FAQs pages.

Scanning Excelsior Pass and Excelsior Pass Plus

The following questions outline scanning information for organizations using the NYS Excelsior Pass Scanner app.

 

Is my organization required to use the NYS Excelsior Pass Scanner app?

Participation in Excelsior Pass and/or Excelsior Pass Plus is voluntary. If your organization chooses to participate, you can use the NYS Excelsior Pass Scanner app to scan an individual’s Excelsior Pass and/or an individual’s Excelsior Pass Plus.

Organizations who accept Excelsior Pass Plus can also verify with another SMART Health Card-compliant verifier application.

 

What do I do when scanning someone’s Excelsior Pass or Excelsior Pass Plus?

When scanning an individual’s Excelsior Pass and/or Excelsior Pass Plus, you are required to verify identity for adults aged 18+ with a photo ID that includes the individual’s name and date of birth. Adults can hold an Excelsior Pass and/or Excelsior Pass Plus for children under 18 years old. In accordance with State reopening guidelines, if no photo ID is available or the Excelsior Pass and/or Excelsior Pass Plus does not match a photo ID, entry should be denied.

 

What do I do if something is wrong with the Excelsior Pass or Excelsior Pass Plus I’ve attempted to scan?

If an Excelsior Pass and/or Excelsior Pass Plus is invalid, please share with the individual the reason for which it is invalid, as it appears within the NYS Excelsior Pass Scanner app. If an Excelsior Pass and/or Excelsior Pass Plus is expired, please let the individual know and ask them to confirm that they are sharing the correct one.

If you are unable to validate an Excelsior Pass and/or Excelsior Pass Plus, you may accept an alternate form of proof of COVID-19 vaccination or negative test results, like a paper form.

 

Is it okay to scan an Excelsior Pass or Excelsior Pass Plus for multiple people on one device?

Yes, so long as a photo ID with name and date of birth is presented alongside each unique Excelsior Pass and/or Excelsior Pass Plus for adults aged 18+. Adults can hold an Excelsior Pass and/or Excelsior Pass Plus for children under 18 years old.

 

Someone has a valid Excelsior Pass or Excelsior Pass Plus, but doesn’t have a photo ID with them; what do I do?

In accordance with State reopening guidelines, if identity verification is not possible, entry should be denied.

Accessibility

Can my patrons use Excelsior Pass and Excelsior Pass Plus if they don’t have access to a smartphone?

Participation in Excelsior Pass and/or Excelsior Pass Plus is voluntary and designed to be inclusive of all New Yorkers, regardless of access to a smartphone. Patrons can easily print an Excelsior Pass and/or Excelsior Pass Plus via the Excelsior Pass Web Portal.

Patrons can also present your organization with alternate proof of COVID-19 vaccination or negative test results, like a paper form.

 

Are Excelsior Pass and Excelsior Pass Plus available in multiple languages?

Excelsior Pass and its companion apps are available in more than 10 languages including English, Spanish, Chinese, Russian, Haitian Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish.

Excelsior Pass Plus is currently available in English. Additional languages will be released soon.

 

Are Excelsior Pass and Excelsior Pass Plus accessible to people who may have hearing or vision impairments?

Yes. Excelsior Pass and/or Excelsior Pass Plus applications have gone through thorough accessibility testing to ensure they are easy to use for those who may have hearing or vision impairments.

 

Policies

Can my organization set its own rules for patrons?

To find the reopening guidelines that are most relevant to your industry, please use the New York Forward Site.

Security & Privacy

The following questions outline security and privacy information for organizations using the NYS Excelsior Pass Scanner app.

 

Is the data I provide about my organization to download the NYS Excelsior Pass Scanner app safe and secure?

Data you provide about your organization is maintained in a secure manner and will not be used for sales or marketing purposes or shared with a third party.

 

What data does the NYS Excelsior Pass Scanner app collect or store about my organization?

When you register your organization, you will share your organization name, industry, and the zip code where you will be validating each Excelsior Pass and/or Excelsior Pass Plus on that device. When you scan an Excelsior Pass and/or Excelsior Pass Plus, the app collects analytics about the type of Pass and the result of the scan. No personal information from an individual’s Excelsior Pass and/or Excelsior Pass Plus is collected or stored.

 

Will my organization be able to access an individual’s personal information when scanning their Excelsior Pass or Excelsior Pass Plus?

When scanning an individual’s Excelsior Pass and/or Excelsior Pass Plus through the NYS Excelsior Pass Scanner app, the only information your organization will see is the type and status of the Pass, and the user’s name and date of birth, so that it can be validated against a photo ID.

If your organization is using a different SMART Health Card-compliant verifier application, other than the NYS Excelsior Pass Scanner app, you will also be able to see health information, consistent with the information on an individual’s CDC Vaccination Card (i.e., Date(s) of vaccine dose(s), vaccine type, vaccination site, and lot number) or an individual’s test results (i.e., test date and time, test type, test result, testing site, LOINC code, and test descriptor).

 

Does the NYS Excelsior Pass Scanner app track my organization’s location?

No. The NYS Excelsior Pass Scanner app does not track your organization’s location.

 

Where can I read the NYS Excelsior Pass Scanner app Privacy Policy?

You can read the NYS Excelsior Pass Scanner app privacy policy by visiting the NYS Excelsior Pass Scanner App Privacy Webpage.

Technical Support

What are the basic requirements for using the NYS Excelsior Pass Scanner app?

The NYS Excelsior Pass Scanner app is compatible with smartphones running iOS 13.0+ or Android 7.0+. The NYS Excelsior Pass Scanner app can be downloaded for free from the Apple App Store or Google Play Store.

 

I can’t figure out how to use the NYS Excelsior Scanner app? What do I do?

If you are having trouble, please consult one of our helpful, step-by-step instructional guides:

 

If you are still having trouble, you can fill out the Excelsior Pass support form or reach out to the Excelsior Help Desk at 844-699-7277 from 8 a.m. EST to 8 p.m. EST daily.

 

How do I submit feedback about Excelsior Pass and Excelsior Pass Plus?

We welcome any feedback you have about Excelsior Pass and/or Excelsior Pass Plus; please share it via our support form.

 

Educational Assets

How can my organization demonstrate to patrons that we accept Excelsior Pass and Excelsior Pass Plus?

You can utilize downloadable assets to show that your organization accepts Excelsior Pass and/or Excelsior Pass Plus. These include flyers, posters, and digital assets to help inform and encourage patrons to get Excelsior Pass and/or Excelsior Pass Plus.

VIEW EDUCATIONAL ASSETS

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